Penn National Gaming, Inc.

Payment Analyst

Location US-NJ-Cherry Hill
Job ID
2021-83474
Casino Property
Penn Interactive Ventures - NJ
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk

Overview

Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun.  Through our partnership with Barstool Sports, we are hoping to continue to launch our online sportsbook and icasino across the US.  We are committed to helping our team members grow and succeed.  We believe that hiring talented individuals that love what they do will help us win!  

 

Your daily responsibilities include

RESPONSIBILITIES

  • Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings.
  • Review and process payments/withdrawals in a timely manner.
  • Investigate and resolve issues related to payments, including reconciliation of transactions and missing deposits.
  • Identify trends in withdrawals and deposits where players may be attempting to circumvent state and/or federal reporting protocols.
  • Partner with third-party providers to resolve player issues related to deposits and withdrawals.
  • Compile and manage daily reports and account reviews.
  • Maintain and share detailed notes related to player transactions.
  • Complete applicable workflows to meet player satisfaction criteria.
  • Liaise with Player Experience Associates whenever players have questions related to deposits and withdrawals.

To be successful in this position it will require the following skill set

REQUIREMENTS  

  • High School diploma required.  College degree or progress toward a college degree preferred.
  • Experience in iGaming, online sports, or banking highly preferred.
  • Experience in a role managing a high velocity of financial transactions preferred.
  • At least one year of experience in payment processing preferred.
  • Demonstrable experience in a highly regulated and compliance focused role.
  • Strong attention to detail.
  • Proficient in Microsoft Office.
  • Ability to maintain a friendly disposition under pressure.  Some players may be frustrated when they contact us.
  • Excellent problem solving and analytical thinking skills.
  • Communicate to various audiences in a clear and concise manner.
  • Employee must be able to qualify for licenses and permits required by federal, state and local regulations

Something to leave you with

Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our team members stay healthy and safe.  Some of our competitive benefits include:

 

  • Flexible paid time off options and holiday time
  • A multi-carrier marketplace that has a wide array of medical, dental, and vision insurance options
  • 401K saving & matching program
  • Collaborate and flexible working environments

 

#LI-TL1

Apply/Email

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.