Penn National Gaming, Inc.

Sportsbook Ticket Writer

Location US-MS-Vicksburg
Job ID
2021-83410
Casino Property
Ameristar Casino Hotel Vicksburg
Position Type
Regular Part-Time
Category
Casino Operations

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Ameristar Casino Vicksburg, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Writes tickets and processes cash winning tickets. - Handles customer questions and disputes according to established guidelines. - Counts cash at the beginning and end of each shift; adheres to all financial controls. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in betting. - Consistently builds and maintains rapport with guests. - Adheres to all internal controls, compliance policies, gaming regulations, and Gaming Control Board reporting requirements. - Calls for MTL support when writing bets requiring MTL paperwork. - Anticipates and acts on the needs of the customer; seeks and responds to feedback. - Ensures all issues affecting the customer experience in the sports book are reported promptly. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

To be successful in this position it will require the following skill set

- High School Diploma or equivalent required. - Familiarity with gaming environment preferred. - Must have strong computer skills and be competent in Microsoft Office applications (Word, Excel, Outlook, etc.). - Must have strong written and verbal communication skills; must be fluent and literate in English. - Ability to maintain a high level of confidentiality and professionalism. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Must have excellent customer service and interpersonal skills. - Ability to share or divide attention among several ongoing activities, projects, or assignments. - Must have basic math skills, including the ability to add, subtract, multiply, and divide. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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