Penn National Gaming, Inc.

Hospitality Host

Location US-MS-Vicksburg
Job ID
2021-83389
Casino Property
Ameristar Casino Hotel Vicksburg
Position Type
Regular Full-Time

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Ameristar Casino Vicksburg, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Actively manages and/or lends support to the property event calendar; compiles a calendar of all events into one document and reviews document for conflicts, such as scheduling high-end events at the same time at different properties. - Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions. - Makes a minimum number of outbound calls on a weekly, monthly, and quarterly basis; minimum number of calls established by management and communicated regularly. - Builds and maintains relationships with targeted guests through personal contact; leverages property amenities and programs to targeted players. - Handles and resolves player problems on a limited basis; provides complimentaries according to established guidelines. - Provides, develops, and focuses on the acquisition of ViP segments within both external and internal markets; cultivates and develops groups with potential gaming profiles, assuring continued growth of the customer database. - Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers, including their arrangements and finances. - Coordinates events and other cross marketing opportunities with properties and partnerships, as well as various casino marketing programs. - Ensures guests are aware of events and supports execution through attendance and follow-up. - Arranges accommodations, amenities, and products according to established guidelines (e.g., shows, hotel, restaurant, and transportation). - Uses the casino computer systems to track complimentary items for qualified guests based on comp guidelines. - Maintains security and confidentiality of files, records, and lists. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

To be successful in this position it will require the following skill set

- High School Diploma or equivalent required; Bachelor’s degree from an accredited four-year college or university preferred. - Minimum one (1) year of gaming, hospitality, host, telemarketing, or customer service experience required. - Must possess exceptional customer service and interpersonal skills. - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Must have strong computer skills with proficiency in Microsoft Office applications. - Ability to maintain a high level of confidentiality and professionalism. - Must be familiar with marketing and sales concepts. - Must have strong problem-solving, project management, and organizational skills. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Must have the ability to work efficiently in a team-oriented environment. - Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. - Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation. - Knowledge of specialty events and entertainment-related activities preferred. - Knowledge of outside sales and CRM programs preferred. - Available to travel to properties for meetings and training. - Must be able to work a flexible schedule and report on short notice.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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