Penn National Gaming, Inc.

Cage Supervisor

Location US-IL-Aurora
Job ID
Casino Property
Hollywood Casino Aurora
Position Type
Regular Full-Time
Casino Operations



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Aurora, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Responsible for supervising staff and the overall daily management of a designated shift in the Cage department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for securing the integrity of all assets and oversees balancing of all Cage banks on assigned shift. - Reviews and approves Cage documentation based on established levels of authorization in absence of Manager on assigned shift. - Responds to guest inquiries while monitoring and applying service recovery within authorized levels. - Conducts investigations into variances, violations of internal controls, and violation of reporting requirements. - Prepares/reviews currency transactions reports. - Verifies vault accountability at end of shift. - Verifies Credit line availability. - Reviews multiple transactions logs for accuracy. - Responsible for verification of Main Bank and Window Cashier drawers. - Authorizes checks. - Prepares customer deposit and safekeeping log. - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees regarding performance. - Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. - Determines work procedures and expedites workflow. - Responsible for employee performance (disciplining, coaching, counseling). - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.   - Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

- Must be at least 21 years of age. - Associate degree (A.A.) or equivalent; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience.                   - Must be proficient in Microsoft Office applications (Word, Excel, Outlook). - Must have excellent verbal and written communication skills. - Flexible to work all shifts including holidays, nights, and weekends, as business needs dictate. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems). - Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. - Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. - Employee must be able to qualify for licenses and permits required by federal, state, and local regulations. - Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TiPS training. - Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.   PHYSiCAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.   The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.   WORK ENViRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.   Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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