Penn National Gaming, Inc.

Slot Rep Dual Rate - Full Time

Location US-IL-Joliet
Job ID
2021-83137
Casino Property
Hollywood Casino Joliet
Position Type
Regular Full-Time
Category
Casino Operations

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Joliet, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

When a Slot Rep

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
  • When acting in the capacity of the Slot Rep, all essential duties and responsibilities of that position will be assumed by the team member.
  • Makes change for guests as requested.
  • Counts change wallet at start and end of shift.
  • Pays out jackpots to winning guests and completes required logs.
  • Completes necessary tax forms for qualifying jackpots.
  • Performs minor repairs on slot machines.
  • Exercises good judgment in performing routine maintenance on slot machines.
  • Checks and replenishes TiTO tickets as necessary.
  • Maintains excellent Guest Service while conducting self in professional manner.
  • Assists guests with questions or directs to appropriate party.
  •  Other duties as assigned.

When a Slot Supervisor

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
  • When acting in the capacity of the Slot Supervisor, all essential duties and responsibilities of that position will be assumed by the team member.
  • Supervises Slot team members engaged in making change and minor slot repairs.
  • Reviews daily staffing levels for proper coverage, according to guest counts.
  • Approves jackpots up to the established level and ensures all necessary forms are completed accurately.
  • Exercises good judgment to resolve payout disputes and provides excellent customer service according to company policies and procedures.
  • Opens and closes wallet banks.
  • Trains new team members and updates all team members on new policies and procedures.
  • Completes various documentation and reports indicating overages, shortages, attendance, or variances.
  • Investigates and helps resolve guest complaints or concerns in accordance with standard procedures.
  • Ensures Slot personnel are in compliance with internal controls and the illinois Gaming Board.
  • Performs minor repair work on slot machines.
  • Safeguards assets of the company.
  • Observes slot play; recognizes and promotes Player Development.
  • Provides outstanding Guest Service.
  • Other duties as assigned.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.
  • High School Diploma or GED equivalent required.
  • Experience as a Slot Representative is required.
  • Must have a good working knowledge of a casino and/or Slot department operation.
  • Must be able to pass the two levels of training as established by the Slot department.
  • Must understand and speak the English language.
  • Must be able to lift and carry a minimum of 50 pounds.
  • Must be able to stand and/or walk for extended periods of time.

PHYSiCAL DEMANDS

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear.  The employee is occasionally required to use hands and fingers to handle or feel objects.  While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The employee is occasionally required to lift 20 pounds to a height of four (4) feet. The employee may be required to travel up and down stairs.  The employee requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance, color vision, peripheral vision, depth perception, and ability to adjust focus with the most common visual functions being those of near vision and depth perception. 

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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