Penn National Gaming, Inc.

Hotel House Person - Full-Time 2p to 10p

Location US-WV-Charles Town
Job ID
Casino Property
Hollywood Casino at Charles Town Races
Position Type
Regular Full-Time
Hotel Operations & Retail



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.



This position is responsible to ensure guest satisfaction and safety by cleaning, maintaining and inspecting public areas of the hotel, and assisting in the process of supplying clean linens and collecting soiled linens according to hotel standards.

Your daily responsibilities include

  • $1,500 sign-on bonus (internal applicants not eligible)
  • Starting Rate: $11.00/hour
  • Schedule: 2PM-10PM
  • Uses daily checklist to direct and record activities
  • Inspects entries including: door mats, trash cans and cigarette urns to ensure cleanliness standards have been met. Cleans and reports any problems to supervisor.
  • Maintains cleanliness of Lobby, sweeping, vacuuming, mopping, dusting, picking up debris and trash, emptying trash cans.
  • Cleans assigned public hallways, policing for trash and/or debris; vacuums and dusts hallway furniture and fixtures and washes corridor windows on schedule. Reports problems and safety issues to supervisor.
  • Greets guests in hotel public areas as they are encountered, always smiling and conveying positive hospitality standards.
  • Assists with setting and arranging conference rooms in preparation for events and meetings, according to Sales department specifications. Cleans room(s) after each day’s use.
  • Cleans Public restrooms and maintains room supplies.
  • Maintains cleanliness of Pool area, reports problems to supervisor or Maintenance as appropriate to property standard. Is there a pool on property?
  • Uses floor machine to scrub tile floors and uses floor wax to polish floor after application.
  • Uses carpet machine to clean carpeting and remove stains
  • Cleans, vacuums, dusts and empties trash cans in staff offices. Also maintains cleanliness and supplies for Employee Break Area as may be assigned to include wipe down, sweeping, mopping, emptying trash and re-stocking.
  • Delivers clean linens and collects/removes soiled linen.
  • Re-stocks Housekeeping storage closets as needed
  • Makes up cribs and rollaway beds (along with room attendants) after use and prior to storage
  • Delivers Housekeeping supplies as instructed.
  • Assists Housekeeping staff with movement of heavy items such as mattresses.
  • Responds quickly and courteously to guest requests. Follows up to ensure guest satisfaction.
  • May be required to clean rooms as may be necessary.
  • Provides a professional image in appearance and behavior at all times.
  • Follows all company policies and procedures and actively participates in all hotel meetings, task forces, training and programs.
  • Thoroughly familiar with Emergency Procedures.
  • Familiar with HAZCOM as related to position. Follows all chemical and equipment safety handling procedures.
  • Always alert for Security and Safety issues and hazards and reports same immediately to supervisor.
  • You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.

To be successful in this position it will require the following skill set





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • The Housekeeping House Person spends their workday involved with the following: stooping, squatting, walking, unlocking, opening, pushing, pulling, lifting, bending and stretching.
  • In addition to operating a vacuum cleaner, Housekeeping House Persons typically lift and pull items weighing as much as 50 pounds, including wet linens










Ability to follow verbal directions and organize the work day as required



Must qualify for licensing by the West Virginia Racing Commission.



Must be able to express hospitality, either in verbal or through expression to guests and fellow employees



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Since cleaning and organizing are the major responsibilities of this position, House Persons spend a significant portion of their workday involved in the following: unlocking, opening, pushing, pulling, lifting, bending and stretching. The vast majority of the time is spent moving about the property and this is usually accomplished by walking.
  • Communication skills are necessary some of the time in order to interact with hotel guests or staff.
  • In addition to operating a vacuum cleaner, House Persons typically lift and pull items weighing as much as 25 pounds and pull/ push up to 200 pounds.
  • House Persons will have the opportunity to used problem-solving abilities in a limited capacity.
  • Able to see and recognize safety and security hazards and concerns and report or correct them.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment can vary from quiet to somewhat noisy.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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