Penn National Gaming, Inc.

Night Auditor

Location US-MO-St. Louis
Job ID
Casino Property
Hollywood Casino St. Louis
Position Type
Regular Full-Time
Hotel Operations & Retail



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino St. Louis, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Your daily responsibilities include

  • Responsible for greeting and welcoming hotel/casino guest in an enthusiastic, friendly manner.
  • Assigns appropriate guest room accommodations during hotel checking.
  • Responsible for ensuring that the guest's needs and special requests are met.
  • Secures proper payment and deposits for hotel accommodations.
  • Verifies that departing guests have experienced superior hospitality.
  • Invokes service recovery when appropriate.
  • Reviews guest room accounts for accuracy.
  • Uses proper accounting procedures to correct discrepancies.
  • Books hotel reservations and handles cancellations.
  • Coordinates with casino personnel to secure accommodations and provide ViP service for Gaming.
  • Responsible for hotel rate yield management, balancing hotel inventory, and identifying potential walks.
  • Adheres to all established Credit and internal Audit procedures to minimize exposure to loss of revenues.
  • Handles telephone correspondence.
  • Expeditiously handles guest mail and fax transmissions.
  • Sells and redeems gift certificates.
  • Assists hotel/casino guests with information and directions.
  • Responsible for maintaining a $500 cash bank and Supervisor's $4,000 bank and adhering to cash variance policy.
  • Adheres to uniform standards.
  • Completes all night Audit processes.
  • Assists in ensuring Front Office staff behavior and appearance are in compliance with established policies and standards.
  • Supervises staff on shift.
  • Acts as a role model to other employees and always presents oneself as a Credit to Hollywood.
  • Performs other duties as assigned

To be successful in this position it will require the following skill set

  • College degree preferred.
  • Two years of experience in Hospitality industry preferred.
  • Ability to handle multiple tasks.
  • Must possess a sales strategy mentality to maximize occupancy and revenues.
  • Excellent customer service skills.
  • Manual dexterity and coordination to operate office equipment including 10-key adding machine, personal computers, fax machine, and photo copier.
  • Must be able to read, write, speak, and understand English.
  • Must be able to work flexible hours and shifts. Physical, Mental, and Environmental Demands
  • Must be able to stand and walk for long periods of time.
  • Must be able to maneuver throughout hotel and casino, including up and down stairs.
  • Must be able to lift and carry upwards of five pounds.
  • Able to bend, reach, kneel, twist, and grip items.
  • Must be able to respond to visual and aural cues.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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