Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino York, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
Pending Regulatory Approval
An individual could be successful if they possess the following.
Senior sports book representatives may only work in the capacity of a sports book representative or fulfill the regulatory required duties of a supervisor (assistant sports book manager). When acting as a sports book representative this position will report to another Senior sports book representative or Assistant sports book manager. When acting as a sports book representative this position will not fulfill any duties of a supervisor (assistant sports book manager) responsibilities. A senior sports book representative may not be assigned to work as both a sports book representative and fulfill the duties of a supervisor (assistant sports book manager) during the same shift and may only switch from a sports book representative to assistant sports book manager or assistant sports book manager to sports book representative once per shift.
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
Write Sports tickets in an accurate and timely manner.
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
Explain wagering rules, including betting lines and odds, and procedures to guests
Providing superior customer service in accordance with Company standards.
When performing the regulatory required duties of a supervisor (assistant sports book manager), this position reports to a Casino Operations Shift Manager or above and:
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Effectively handles customer concerns and requests.
Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.
Close out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity
Prepare and stock all the daily sports sheets.
Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
Explain wagering rules, including betting lines and odds, and procedures to guests as needed.
Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
Approves and denies wagers from guests as permitted.
Updates and maintains all customer sheets.
Monitors all monies being wagered and updates the betting odds according to policy.
Handles guest disputes quickly and effectively within the level of their authority.
Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
Promotes safety awareness to minimize work related injuries.
Maintains knowledge of property information.
Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
High School Diploma/GED and one year of casino experience; minimum of two years of experience in Sports or related customer service experience and/or training in a high-volume, cash handling; or equivalent combination of education and experience.
Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.
Equal Opportunity Employer