Penn National Gaming, Inc.

Guest Service Agent- $12.00

Location US-LA-Lake Charles
Job ID
Casino Property
L'auberge Casino Resort Lake Charles
Position Type
Regular Full-Time
Hotel Operations & Retail



Don’t just work. Work Happy.

Hiring Immediately!


A career in gaming? At L'Auberge Lake Charles, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Receives internal and external calls in order to answer questions, direct calls, or provide general information. - Logs and distributes hotel guest messages and wake-up calls. - Meets department standards regarding dialogue and customer courtesy. - Monitors security calls and provides accurate information to appropriate authorities during emergencies. - Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation. - Resolves service issues according to established procedures. - Maintains ongoing knowledge of the property’s services and entertainment opportunities. - Performs certain Front Desk responsibilities (e.g., granting stayovers, late departures, room changes, etc.). - Dispatches service calls for the hotel such as guest requests for housekeeping items and receiving/delivering Engineering or maintenance-related guest calls. - Ensures guest needs are met by placing follow-up calls. - Maintains HotSOS database. - Contributes to the maintenance of guest preferences in HotSOS. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

To be successful in this position it will require the following skill set

- High School Diploma or equivalent required. - Prior hospitality or Front Desk experience preferred. - Strong computer skills with proficiency in Microsoft Office applications required. - Ability to maintain a high level of confidentiality and professionalism. - Must possess excellent customer service, telephone, and interpersonal skills. - Must have excellent written and verbal communication skills; must be fluent and literate in English; additional languages a plus. - Ability to review and comprehend all necessary documentation. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have ability to work efficiently in a team-oriented environment. - Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. - Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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