Penn National Gaming, Inc.

Reservation Agent- Up to $14/ hour based on experience

Location US-MO-St. Louis
Job ID
Casino Property
Hollywood Casino St. Louis
Position Type
Regular Full-Time
Hotel Operations & Retail



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino St. Louis, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


What else does Hollywood Casino Offer? 

  • Team Member Discounts
  • Fun Team Member Events
  • Volunteer Opportunities
  • Team Member Recognition Programs
  • Volunteer Opportunities
  • Employee Referral Bonuses
  • 401k Investment Plan with 50% company match (for up to 6% of contributions)
  • Competitive benefits plans that are available to full time team members after 60 days of employment


Your daily responsibilities include

  • Responsible for prompt handling of all incoming and outgoing calls in a courteous and efficient manner.
  • Handles guest complaints and takes appropriate action to resolve.
  • Informs management when guests are dissatisfied or experiencing a problem and offers resolution.
  • Conducts guest call-backs to ensure satisfaction.
  • Handles all requests for hotel room reservations via telephone, mailed correspondence, rooming lists, and in-house requests.
  • Must be effective in sales and upselling.
  • Performs entry of hotel reservation information into property management system.
  • Follows all accounting procedures according to guidelines to ensure proper revenues and payments on accounts are received and credited.
  • Dispatches delivery, Security, Banquets, Engineering, Housekeeping, and others to responsible departments.
  • Performs light clerical work to include but not limited to envelope stuffing, filing, faxing, and copying.
  • Responsible for accurately sorting all incoming mail to ensure timely arrival to appropriate person. 
  • Updates casino telephone directory as needed.
  • Assists guest by directing them to appropriate areas and contacts department for guest needs.
  • Routes emergency calls appropriately.
  • Responsible for keeping message lights in rooms coordinated with actual messages and wake-up calls.
  • Ensures receipt of wake-up call at requested time.
  • Takes amenity calls and hospitality orders and dispatches to kitchen/F&B team.
  • Maintains up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested.
  • Helps departments with special projects as assigned. 
  • Provides for the safety of team members, including keeping areas clean and free of safety hazards, debris, and litter and performing all job duties in a safe and responsible manner.
  • Complies with all reasonable requests made by management.
  • Adheres to all gaming laws and regulations.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent.
  • Minimum of six months of related experience and/or training.
  • Must have the ability to effectively and efficiently use pertinent computer software and hardware.
  • Must have the ability to maintain confidentiality at all times.
  • Must build and maintain excellent rapport and a superior level of customer service with internal and external customers, team members, community, media, and shareholders.
  • Must be able to qualify for any and all licenses or permits required by local, state, or federal law.
  • The employee must frequently lift and/or move 10 pounds.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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