Penn National Gaming, Inc.

Security Assistant Shift Manager

Location US-LA-Lake Charles
Job ID
Casino Property
L'auberge Casino Resort Lake Charles
Position Type
Regular Full-Time
Security, Surveillance & EMT



Don’t just work. Work Happy.

Hiring Immediately!


A career in gaming? At L'Auberge Lake Charles, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

The Security Supervisor is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force, The Security Supervisor is responsible for supervising the daily activities of the Security Department on assigned shift.

To be successful in this position it will require the following skill set


(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)


  1. Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.


  1. Supervises, trains, and evaluates security staff to ensure employees receive necessary guidance to accomplish established objectives in accordance with departmental standards.


  1. Ensures proper arrest procedures and detainment techniques are carried out in violations of civil or company laws or procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.


  1. Develops and maintains communications with law enforcement agencies and security personnel of other casinos to relay security information.


  1. Resolves customer complaints and ensures that all areas of proper customer service area adhered too.


  1. Provides support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.


  1. Handles all drug testing procedures and employee contact as needed, assuring that Pinnacle Entertainment, Inc. maintains its procedures and liability issues.




Incumbent in this position spends majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.

Requires the ability to communicate effectively at all times, with customers as well as all levels of employees.

Must be able to read and write legible reports.

Must be able to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.

Must be able to lift, push and pull drop boxes and money carts, and be able to assist sick or injured customers and employees.

Exposure to varying weather conditions. Jacket provided.



Basic knowledge of civil and criminal laws.

Knowledge and understanding of electronic, video and alarm functions.

Knowledge and understanding of laws concerning powers of arrest.


The skills necessary for effective performance within this position are typically acquired through the completion of a high school education, or equivalent, as well as through two years progressive experience in Security operations.  Supervisory experience preferred.

Valid driver’s license required.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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