Penn National Gaming, Inc.

Count Room Assistant Manager - Hollywood Casino at York

Location US-PA-York
Job ID
Casino Property
Hollywood Casino York
Position Type
Regular Full-Time
Accounting & Finance



Work Happy


Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino York, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

Responsible for providing guidance and daily supervision to staff in the Count department.  Supports and administers operational goals and monitors achievements of performance and profit objectives.


Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to deadlines.


Responsible for supporting compliance to departmental budgets.


Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 


Ensures soft currency is accounted for and recorded in accordance with company policies and procedures


Manually count large amounts of currency


Reviews and compiles reports generated by Soft Count


Ensures company assets are properly accounted for and secured


Accounts for all table games documentation


Oversees the maintenance of machinery used in count room operations


Operates a currency counting machine


Ability to function with secured access for ingress/egress to count room


In the absence of the Player Services/Cage/Count Room Manager, responsible for the direct supervision of soft count staff


Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.


Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.


Associate degree (A.A.) or bachelor’s degree (B. A.)

Two years minimum experience in count operations or similar functions. 

Ability to communicate with internal and/or external guests  

Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence

Ability to effectively present information in one-on-one and small group situations to guest and Cast Members

Ability to write correspondence such as memorandums, procedures and departmental incident reports 

Ability to read, write, comprehend and speak English

Ability to understand and perform duties in accordance with:

Departmental, property and company policies and standards

State Gaming Board requirements


Internal Controls

Ability to stand for extended periods of time.

Must be willing to work at multiple casino locations.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.


Equal Opportunity Employer




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