A career in gaming? At Hollywood Casino York, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
Pending Regulatory Approval
An individual could be successful if they possess the following.
Providing superior customer service in accordance with Company standards.
Demonstrate knowledge of and the ability to deal table games offered by the casino.
Reconcile potential conflicts with guests regarding the rules and conduct of game play.
Responsible for game protection including the identification of potential card counters, game accuracy and pace of table game play.
Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required.
Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.
May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.
Participate in ongoing training and successful completion of additional games as deemed necessary
Ensure interactions with internal and external guests follow the guidelines of the customer service program.
Adhere to all Corporate and local policies, procedures, and operating guidelines.
Previous experience in casino or hospitality industry preferred. Proficiency in dealing table games as offered for play in the casino. General knowledge of table games rules and regulations.
Prior casino experience is preferred.
Must have the ability to read, write and speak fluent English.
Must have the ability to respond to common inquiries or complaints from guests and regulatory
Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals.
Must have the ability to present information and respond to questions from groups of managers, employees, and guests.
Must have the ability to read, analyze, and interpret technical procedures and governmental regulations.
Must have the ability to write reports, business correspondence, and procedure manuals.
Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.
Equal Opportunity Employer