Penn National Gaming, Inc.

Poker Room Supervisor

Location US-IL-Aurora
Job ID
Casino Property
Hollywood Casino Aurora
Position Type
Regular Full-Time
Casino Operations



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Aurora, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives.

- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.

- Responsible for supporting compliance to departmental budgets.

- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. 

- Ensures customer service standards are followed by all team members and addresses issues as they arise. 

- Ensures efficient operations table games protection during assigned shift.

- Maintains a continuous inspection of cards, ensuring the security of Poker games during assigned shift.

- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.

- Accounts for chips on Poker games. This includes making fills and credits as needed.

- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

- Maintains strict confidentiality in all departmental and company matters.

- Manages work procedures and expedites workflow.

- Provides coaching and counseling to team members.

To be successful in this position it will require the following skill set

- Must be at least 21 years of age.

- High School Diploma or GED; or six months to one year of experience in Poker; or equivalent combination of education and experience.

- Flexible to work all shifts including holidays, nights, and weekends, as business needs dictate.

- Excellent skills in both written and oral communication. - Must be proficient in Microsoft Office applications (Excel, Word) and have knowledge of Poker operating systems.

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.

- Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

- Ability to deal with problems involving several concrete variables in standardized situations. - Employee must be able to qualify for licenses and permits required by federal, state, and local regulations. - Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TiPS training.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

- While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.

- The employee frequently is required to reach with hands and arms and talk or hear.

- Specific vision abilities required by this job include close vision, color vision, and peripheral vision.  

- The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.  



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.   Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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