Penn National Gaming, Inc.


Location US-IL-Aurora
Job ID
Casino Property
Hollywood Casino Aurora
Position Type
Regular Full-Time
Casino Operations



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Aurora, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include


The following and other duties may be assigned as necessary: 


  • Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns. 
  • Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. 
  • Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. 
  • Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. 
  • Write Sports tickets in an accurate and timely manner. 
  • Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. 
  • Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures 
  • Explain wagering rules, including betting lines and odds, and procedures to guests 
  • Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.  Offer information on activities, etc., and direct guests for further information as necessary. 
  • Create and enter player tracking cards 
  • Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity 

Team members may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service. 

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 


  • High school diploma or GED; or six months experience in guest service operations; or equivalent combination of education and experience. 
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.  
  • Minimum of six (6) months cash-handling experience. 
  • Ability for work as part of a team in a high-volume environment. 
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 





Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance. 



This job has no supervisory responsibilities. 



Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 


Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 


Employee must be able to qualify for licenses and permits required by federal, state and local regulations. 

Must successfully complete C.A.R.E or TIPS training. 



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 20 pounds, and occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. 

I acknowledge that I have received a copy of my job description and understand my job responsibilities and duties.  I further understand that at times I may be assigned and expected to perform duties not listed in the above responsibilities, according to business needs.  I am able to meet the physical requirements of the job and perform all of the essential elements as listed above. 

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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