Penn National Gaming, Inc.

Mutuels Teller

Location US-MA-Plainville
Job ID
2021-82332
Casino Property
Plainridge Park Casino
Position Type
Regular Part-Time
Category
Racing Operations

Overview

    Don’t just work. Work Happy.   A career in gaming? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Operates assigned bank or window according to department and regulatory guidelines
  • Completes all required shift paperwork according to internal control standards
  • Counts down bank or window at end of each shift and reconciles to the draw amount
  • Provides professional, courteous and sincere service to all guests
  • Efficiently and accurately processes all pari-mutuel wagers
  • Efficiently and accurately pays out winners
  • Can explain the wagering rules and procedures to guests in a pleasant and friendly manner
  • Presents oneself as a credit to the company and encourages others to do the same
  • Responsible for providing exceptional Red Carpet Customer Service to all guests

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude
  • Must enjoy hosting others
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • High school diploma or equivalent
  • General cashiering background or prior money handling experience preferred
  • Must be able to read and write English fluently
  • Good math skills (add, subtract, multiply and divide)
  • Excellent customer relations skills
  • Ability to learn and comply with department, property and regulatory policy and procedure
  • Knowledge of tote system to place customer bets
  • Efficiency and accuracy when entering guests wagers and paying out winners
  • Ability to cooperate and work will with co-workers and other departments
  • Dependability
  • Variances within standards according to department variance policy
  • Guest feedback – verbal and written comments
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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