Penn National Gaming, Inc.

Player Services Assistant Shift Manager

Location US-MS-Tunica Resorts
Job ID
2021-82286
Casino Property
Hollywood Casino Tunica
Position Type
Regular Full-Time
Category
Casino Operations

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Tunica, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

 

  • Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. .
  • Assists with guest inquiries while monitoring and applying service recovery within authorized levels.
  • Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.
  • Monitors operation supply inventory on assigned shift. Notifies manager of issues.
  • Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.
  • Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.
  • Verify vault accountability at end of shift on assigned shift.
  • Verify credit line availability in absence of Shift Manager on assigned shift.
  • Verification of main bank and window cashier drawers.
  • Authorizing checks.
  • Prepare customer deposit and safekeeping log.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 

  • High school diploma/GED; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.
  • Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
  • Must have excellent verbal and written communication skills.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).

This job may or may not have supervisory responsibilities.

 

  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Manages work procedures and expedites workflow.
  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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