Penn National Gaming, Inc.

VLT Supervisor

Location US-OH-Youngstown
Job ID
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Position Type
Regular Full-Time
Casino Operations



Don’t just work. Work Happy.


A career in gaming? At Hollywood Gaming at Mahoning Valley, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives
  • Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
  • Promoting a fun and exciting environment with a positive and upbeat attitude
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Directly supervise VLT Attendant team members on assigned shift.
  • Responsible for team member adherence to departmental policies, operating procedures, training programs, directives, work schedules, and regulations.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Supervises the operation of all VLT machines and related gaming equipment during assigned shift.
  • Provide witnessing/authorizing signature for VLT jackpot payments as described by department policies.
  • Counseling, guiding and instructing assigned team members in proper performance of duties.
  • Perform the service functions of dispatching and aiding VLT floor attendants with service light calls, conducting pre-shifts as needed due to business demands and volume
  • Coordinating guest satisfaction resolutions.
  • Notifies management if any technical or service issues arise.
  • Be knowledgeable about player events, marketing promotions and services/amenities throughout the property.
  • Provide positive communication and use Marquee Service Training skills with every patron and team member.
  • Assist guests with questions and complaints regarding VLT machines
  • Supervise employee development, review training needs for team members
  • Manages work procedures and expedites workflow.
  • Ensures all assignments are completed during each shift
  • Aid VLT Management in all aspects of performance management of department personnel
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Stay abreast of changes in the gaming environment to best serve the objectives of the department
  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews
  • Maintain an open-door policy and address all team member issues and/or concerns in a timely manner
  • Maintains strict confidentiality in all departmental and company matters.
  • Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
  • Perform duties in a safe manner; report any potential safety hazards
  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
  • This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

To be successful in this position it will require the following skill set


  • Must have an outgoing, energetic and enthusiastic attitude
  • Must enjoy hosting others
  • Must be a minimum of 21 years of age
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • High School diploma or equivalent preferred. Minimum six (6) months to one (1) year VLT Attendant (or equivalent customer service experience and education) or VLT Technician experience preferred, or one (1) year of gaming experience with previous experience as a VLT Floor Supervisor in a high-volume gaming environment.
  • Must be able to work various shifts and flexible hours. Team members are required to frequently stand and walk.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Must have the ability to write reports.
  • Excellent verbal and written communication skills required.
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, decimals and percentages. Ability to perform these operations using units of American money and weight measurement, volume and distance.
  • Possess the ability to operate an adding machine and have basic computer skills.
  • Should be able to define problems, collect data, establish facts, and draw valid conclusions. 
  • Possess the ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.
  • Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
  • Must successfully complete TIPS & Title 31 training
  • Must be able to work in various weather conditions
  • Able to tolerate a noise level in the work environment that is usually very loud
  • Could be exposed to an environment containing unrestricted second-hand tobacco smoke
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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