Penn National Gaming, Inc.

Games Supervisor - Full Time

Location US-IL-Joliet
Job ID
2021-82207
Casino Property
Hollywood Casino Joliet
Position Type
Regular Full-Time
Category
Casino Operations

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Joliet, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for providing daily guidance and support to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Ensures efficient operations table games protection during assigned shift.
  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
  • Accounts for chips on assigned games. This includes making fills and credits as needed.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
  • Other duties as assigned.
  • Monitors all pit games as assigned.
  • Open and close table games in assigned area verifying count as provided by the dealer.
  • Inspect card decks prior to play.
  • Track and record player buy-ins, wins, losses and bet amounts.
  • Complete rating cards for players.
  • Process player requests for credit and extend to guest upon approval.
  • Provide complimentary items to guests as requested in accordance with policies and procedures.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 

  • High school diploma or GED required; six months to one year experience in Table Games or equivalent combination of education and experience.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Excellent skills in both written and oral communication.
  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Major games type experience required, ie Craps, Roulette, Blackjack, Poker, etc.

 

SUPERVISORY RESPONSIBILITIES                                                     

This job may or may not have supervisory responsibilities.

  • Manages work procedures and expedites workflow.
  • Provides coaching and counseling to team members.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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