Penn National Gaming, Inc.

Vice President of Food & Beverage

Location US-PA-Grantville
Job ID
2021-82187
Casino Property
Hollywood Casino at Penn National Race Course
Position Type
Regular Full-Time
Category
Food & Beverage

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino at Penn National Race Course, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for directing the overall operations and staff of the F&B department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
  • Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives.  Reports budget concerns/deviations to Executive Management/AGM/GM.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by team members and addresses issues as they arrive. Responsible for the overall achievement of department customer service goals.
  • Provides input to outlet design and renovation as required.
  • Inspects food service and bar areas to ensure that these areas and equipment meet requirements of state and local health laws and internal regulations. 
  • Analyzes information concerning facility operation such as daily food sales, patron attendance, and labor costs to prepare budgets and to maintain cost control of facility operations.
  • Ensures that the receiving, holding and issuance of products are within the quality and control standards.  Inspects and tastes prepared foods to maintain quality standards and sanitation regulations.
  • Creates and maintains an environment of mutual and reciprocal trust, respect and confidence within the department and when dealing with internal/external guests. Supports affirmative action and respects diversity.
  • Tie operational challenges to strategic direction and the ability to be effective in a large organization with multi-property responsibility.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Must be proficient in Microsoft Applications (Excel, Word, etc.)
  • Ability to train and motivate team
  • Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, team member training and development as they relate to overall Food and Beverage products
  • Able to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property
  • Delegation, negotiation and diplomacy skills required
  • Excellent written and oral communication skills
  • Well developed guest and team member relations skills
  • Organizational development and personnel assessment skills
  • Knowledge of food cost and labor analysis
  • Knowledge of all phases of Food and Beverage and Casino Beverage administration, cost control and familiarity of all food and beverage services is required

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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