Penn National Gaming, Inc.

Server Sports Bar

Location US-PA-Grantville
Job ID
2021-82106
Casino Property
Hollywood Casino at Penn National Race Course
Position Type
Regular Part-Time
Category
Food & Beverage

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino at Penn National Race Course, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. - Help fellow servers; maintain a team mentality.  - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile checks, thank guest, and invite them back. - Clear and reset tables. - Maintain awareness of guest alcohol intake in accordance with RAMP guidelines. - Stock side stations throughout the shift; perform opening/closing side work.

To be successful in this position it will require the following skill set

- High School Diploma/GED. - We will provide necessary training for this position. - Must have the ability to read, write, and speak English. - Must have the ability to respond to common inquiries or complaints from guests. - Must have the ability to read and interpret documents, such as safety rules. - Must have the ability to present information and respond to questions from guests. - Must have the ability to perform basic math skills. - Must have the ability to solve practical problems and deal with a variety of situations. - Basic computer knowledge; ability to operate POS systems. - Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.  - Must be able to obtain proper food handler certification and RAMP certification. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.  - Walking 75% of the time. - Standing 10 % of the time. - Bending and lifting 15% of the time.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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