Penn National Gaming, Inc.

Casino Services Shift Manager - Bonus Eligible

Location US-CO-Black Hawk
Starting Salary
USD $50,000.00/Hr.
Job ID
2021-82058
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Full-Time
Category
Accounting & Finance

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

Salary range for this position is $50,000 - $55,000 based on experience.

Your daily responsibilities include

  • Responsible for supervising staff and the overall daily management of a designated shift in the Cage department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
  • Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Responsible for securing the integrity of all assets and oversees balancing of all cage banks on assigned shift.
  • Reviews and approves cage documentation based on established levels of authorization in absence of Manager on assigned shift.
  • Responds to guest inquiries while monitoring and applying service recovery within authorized levels.
  • Conducts investigations into variances, violations of internal controls, and violation of reporting requirements.
  • Responsible for securing the integrity of all assets; oversees balancing of all cage banks
  • Reviews and approves cage documentation based on established levels of authorization in absence of Manager on assigned shift.
  • Prepares/reviews currency transactions reports.
  • Verifies vault accountability at end of shift.
  • Verifies credit line availability.
  • Reviews multiple transactions logs for accuracy.
  • Responsible for verification of main bank and window cashier drawers.
  • Responsible for authorizing checks.
  • Prepares customer deposit and safekeeping log.
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
  • Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Associate degree (A. A.) or equivalent required; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience.
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
  • Must have excellent written and verbal communication skills.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).
  • Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

Click HERE to see our Team Member BENEFITS.

 

Equal Opportunity Employer

 

Work Happy

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