Penn National Gaming, Inc.

Dealer D/R - Full Time

Location US-IL-Joliet
Job ID
2021-82029
Casino Property
Hollywood Casino Joliet
Position Type
Regular Full-Time
Category
Casino Operations

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Joliet, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

When a Dealer

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
  • When acting in the capacity of the Dealer, all essential duties and responsibilities of that position will be assumed by this team member.
  • Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.
  • Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.
  • Changes over deck of cards or dice; inspects and mixes cards.
  • Verifies bank roll fills with the supervisor and Security personnel.
  • Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.
  • Close game; sort cards, balance rack, count chips and sign off with the supervisor.
  • Maintains the honesty and integrity of assigned games, controlling pace.
  • Assists guest with questions regarding casino activities or refers to appropriate personnel.
  • Other duties as assigned.

When a Games Supervisor

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
  • When acting in the capacity of the Games Supervisor, all essential duties and responsibilities of that position will be assumed by this team member.
  • Monitors all pit games in assigned pit.  Maximum number of tables he/she may be responsible for is six (6).
  • Opens and closes table games in assigned area, verifying count as provided by the Dealer.
  • Inspects card decks prior to play.
  • Tracks and records player buy-ins, wins, losses, and bet amounts.
  • Monitors bets and payouts and corrects as needed.
  • Completes rating cards for players.
  • Initiates and verifies fills to tables.
  • Processes player requests for credit and extends to guest upon approval.
  • Investigates and resolves guest complaints or concerns in accordance with standard procedures.
  • Maintains a constant awareness of game integrity and protection.
  • Counsels, motivates, and instructs assigned personnel in the proper performance of their duties.
  • Provides complimentary items to guests as requested in accordance with policies and procedures.
  • Other duties as assigned.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.
  • High School Diploma or GED equivalent required.
  • Minimum 12 months of casino dealing experience is required.  Roulette experience is preferred. 
  • Must understand and speak the English language.
  • Must have excellent guest service skills.

 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The employee must occasionally lift and/or move up to 50 pounds.  The employee requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance, color vision, peripheral vision, depth perception, and ability to adjust focus, with the most common visual functions being those of near vision and depth perception. 

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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