Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Penn National Race Course, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
Position Pending Regulatory Approval.
An individual could be successful if they possess the following.
Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices.
Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes
Installs and troubleshoots hardware and software. This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices.
Maintains phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting
Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.
Troubleshoots network connectivity for property systems and maintain network wire management.
Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.
Consults with vendors to improve customer service and reduce problems in the environment.
Meets department uniform, appearance and grooming requirements.
Keeps work area clean and free of safety hazards, debris and litter.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Perform all job duties in a safe and responsible manner.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.
Bachelor's degree (B.A. /B.S.) in computer technology or related field from four-year college or university; one to two years related experience or training; or equivalent combination of education and experience.
Must be highly proficient in all Microsoft applications.
Must have working knowledge of current Windows operating systems.
Must have comprehensive knowledge of networking fundamentals and Microsoft active directory administration..
Must have experience supporting current Microsoft Office suites, troubleshooting computer hardware, software, and operating systems, and performing computer imaging and restoration.
Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is preferred.
Must possess excellent oral and written communication skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.
Equal Opportunity Employer