Penn National Gaming, Inc.

Internal Communications Specialist

Location US-MI-Detroit | US-OH-Toledo
Job ID
2021-81885
Casino Property
Greektown Casino Hotel
Position Type
Regular Full-Time
Category
Human Resources

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Penn National Gaming, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

This position will be working from our Hollywood Casino Toledo or Greektown property. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary for assigned properties:

 

  • Supports the internal branding efforts to enhance the team member experience.   
  • Designs, edits and supports property communication requests and maintains consistent messaging to support our business operations and culture within established guidelines. 
  • Facilitates updates to team member portal and ensures all content is current and relevant. 
  • Supports enterprise communication strategies for the company.
  • Proactively collaborates with property HR team to ensure team members are well informed of property events and key dates via innovative communication channels. This includes, but is not limited to, property social media pages, text message communication tools, intranet portals, back of house tv’s and digital spaces, and print collateral.
  • Serves as a communication liaison between property leadership team and Internal Communications Manager.
  • Gathers information for new content to support property activities and initiatives within established guidelines.
  • Collaborates with internal team to ensure consistency between property communications.  Provides suggestions for new projects and designs to leadership. 
  • Executes the design and monitors back-of-house communication, including digital and print, to ensure it is updated, relevant, and meets company branding standards.  Escalates issues to Manager.
  • Creates communications distributed to team members according to established guidelines. 
  • Meets established KPI (key performance indicators) and goals assigned by Manager.
  • Consistently demonstrates excellent communication skills.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
  • Maintains strict confidentiality in all departmental and company matters.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 

  • Associate’s Degree (A.A.) from in Human Resources, Marketing, or related field.; two to four years’ experience in Communications, Marketing, or related field; or equivalent combination of education and experience.
  • Must have technical proficiency and knowledge in Adobe Creative Suite with an emphasis on Photoshop, InDesign, Illustrator. 
  • Must have strong organizational, interpersonal and communication skills (verbal and written).
  • Must have excellent time management skills with the ability to multi-task and prioritize. 
  • Must have the ability to work independently and collaboratively. 
  • Must have technical proficiency and knowledge in Microsoft applications (Word, PowerPoint, Excel, and Outlook). 
  • Strong client interface and presentation skills preferred.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must have the ability to be proactive when working on tasks.
  • Ability to maintain confidentiality. 

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

Equal Opportunity Employer

 

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