Penn National Gaming, Inc.

Director of Human Resources

Location US-CO-Black Hawk
Starting Salary
USD $100,000.00/Yr.
Job ID
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Full-Time
Human Resources


Work Happy


Don’t just work. Work Happy.  


A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.  


This position is bonus eligible.


An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for assisting in directing the operations and staff of the HR department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
  • Serves as strategic business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and provides HR support to team members at all levels of the organization. 
  • Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments.
  • Identifies and develops strategies for client groups with respect to turnover, recruitment, staff development, engagement, employee relations, guest service, compensation, benefits/wellness, and, performance management issues.
  • Assists in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
  • Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Partners with the top HR leader in the monthly reconciliation, P&L review and approving departmental purchasing.
  • Partners with Executives to determine the Human Resources department’s strategy and its needs.
  • Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team. Develops solutions, programs and policies, as necessary, relating to turnover, recruitment, engagement, leadership opportunities; Reviews and benchmarks the internal and external environment to improve HR policies and initiatives.
  • Develops reports and other key metrics; including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.
  • Conducts and oversees effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.
  • Supports the internal and external recruitment efforts for the property to include, but not limited to:
  • Managing Open Job Requisitions for Exempt roles
  • Pre-screen potential candidates and build talent pool for all positions
  • Developing sourcing strategies for open roles
  • Manages and resolves employee and/or labor relations issues; handles grievances and arbitrations if applicable.
  • Maintains current knowledge of HR policies, programs, laws and regulations.
  • Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure.
  • Creates and develops staff development programs and delivers results that corresponds with established goals. Analyzes results from programs and redirects as necessary for talent development purposes.
  • Assists Executive leaders to identify Manager development opportunities and ensure they are able to meet current and future performance standards.
  • Participates in the creation of the property Talent Review process and development plans for property leaders.
  • Works closely with management and employees to improve work relationships, build morale, increase productivity

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.


  • Bachelor’s degree (B.A./B.S.) in human resources management or related field from four year college or university; ten years of progressive human resources experience; or equivalent combination of education and experience required. Minimum of five years of human resources management.
  • PHR or SPHR professional certification preferred.
  • Must be proficient in Microsoft applications (Excel, Word).
  • Must have excellent organizational and communication skills.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Demonstrated knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
  • Five years progressively more challenging experience in a human resources or operations role is required; including, hiring, managing and separating employees.
  • Demonstrated intermediate level of competence in the areas of leadership, collaborative and service orientation, organizational insight, strategic perspective, change management, diagnostic insight, broad HR knowledge, coaching and counseling collaboration, and influence.


SUPERVISORY RESPONSIBILITIES                                                     

This job has supervisory responsibilities.

  •  Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Determines work procedures and expedites workflow.
  • Responsible for employee performance (disciplining, coaching, counseling).

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.


Click HERE to see our Team Member BENEFITS.


Equal Opportunity Employer


Work Happy


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