Penn National Gaming, Inc.

VLT Attendant

Location US-OH-Youngstown
Job ID
Casino Property
Hollywood Gaming at Mahoning Valley Race Course
Position Type
Regular Full-Time



Don’t just work. Work Happy.


A career in gaming? At Hollywood Gaming at Mahoning Valley, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Promoting a fun and exciting environment with a positive and upbeat attitude - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position - Safeguard all assigned VLT assets. - Responsible for jackpot payouts. - Provide exceptional guest service in assigned area on VLT floor - Assist guests with questions and concerns regarding VLT machines. - Perform minor service on VLT machines (clear bill jams, fill printer paper, etc.) and notify VLT Technician when repair is needed - Work with the VLT Technical department to ensure that all machines in assigned area are in good working order - Exhibit a friendly, helpful and courteous manner when assisting guests and fellow team members - Report any VLT irregularity or suspicious activity to VLT Supervisor - Ability to lift 50 lbs throughout the shift. Must be able to stand for 7 consecutive hours - Any and all duties as assigned by your Supervisor or a member of management - Promoting a positive influence in the community and participating in company-sponsored events - Work on special projects as assigned. - Must be able to calculate simple math problems - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

To be successful in this position it will require the following skill set

- Must have an outgoing, energetic and enthusiastic attitude - Must enjoy assisting others - Must be comfortable initiating conversations and creating a fun environment with our guests - Ability to manage difficult or emotional guest situations - Respond promptly to guest needs - Respond to requests for service and assistance - Respond well to questions - Participate in meetings - Speak clearly and persuasively in positive or negative situations

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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