Penn National Gaming, Inc.

Restaurant Host/Hostess

Location US-MA-Plainville
Job ID
2021-81516
Casino Property
Plainridge Park Casino
Position Type
Regular Part-Time
Category
Food & Beverage

Overview

    Don’t just work. Work Happy.   A career in gaming? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for fostering a fun environment.
  • Responsible for being a gracious host to all guests and co-workers.
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events.
  • Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
  • Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant.
  • Seats guests in restaurant as per specified rotation requirements.
  • Maintains proper seating and reservation documentation.
  • Monitors restaurant for table availability.
  • Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.
  • Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.
  • Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
  • Completes all assigned closing duties at end of shift.
  • Competes any reasonably requested job duty or any reasonable request made by manager or management personnel.
  • Knows and promotes current casino events and programs and can give guests directions to all casino areas.
  • Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic, and enthusiastic attitude.
  • Must enjoy hosting others.
  • Must be comfortable initiating conversations and creating a fun environment with our guests.
  • High School Diploma or equivalent.
  • Read, write legibly, understand and speak English.
  • Excellent customer service/communication skills.
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
  • Must meet professional appearance standards as prescribed by company policy.
  • Must be able to respond to visual and oral cues.
  • Able to work in constricting areas.
  • Able to tolerate noise and bright lights.
  • Able to work at a fast pace in often crowded/noisy environment.
  • Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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