Penn National Gaming, Inc.

Server, Flutie's Sports Pub

Location US-MA-Plainville
Job ID
2021-81513
Casino Property
Plainridge Park Casino
Position Type
Regular Part-Time
Category
Food & Beverage

Overview

    Don’t just work. Work Happy.   A career in gaming? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff
  • Engages in friendly conversations with guest whenever possible
  • Provides personalized service and uses guest’s name during all interactions
  • Greets each guest entering restaurant
  • Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
  • Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards
  • Completes any reasonably requested job duty or any reasonable request made by manager or management personnel
  • Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service
  • Knows and promotes current property events and promotions
  • Thanks customers, invites them back, wishes them luck

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude
  • Must be 21 years of age
  • Must enjoy hosting others
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • Knowledge of applicable food preparation methods and measures for menu planning, soups, sauces, meat and seafood items for batch or individual recipes.
  • Must possess excellent interpersonal skills
  • Good oral and written communication, must be fluent and literate in English
  • College degree or Culinary Arts degree preferred or a minimum of three years of related experience and/or training; or equivalent combination of education and experience

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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