Penn National Gaming, Inc.

Banquets/Catering Manager

Location US-WV-Charles Town
Job ID
2021-81274
Casino Property
Hollywood Casino at Charles Town Races
Position Type
Regular Full-Time
Category
Food & Beverage

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

The following and other duties may be assigned as necessary:

 

  • Responsible for supervising and managing staff in the Banquet/Catering Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
  • Records all Banquet Event Orders in the Delphi event management system.
  • Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs.
  • Ensure that banquet/catering equipment is in proper operational condition and is cleaned on a regular basis while you keep all banquet/catering facilities are cleaned, vacuumed and properly stocked according to anticipated business volume.
  • Record deposits, forward checks to Accounting and coordinate billing and credit approval for Banquet/Catering clients.
  • Responsible for promoting, planning, coordinating, and supervising the execution of all event functions ensuring a top-notch dining experience.
  • Responsible for meeting and exceeding the monthly and annual revenue targets by generating brand-new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking and other community marketing techniques.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
  • Assists in other areas of Food and Beverage as needed.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 

  • Associates degree (A.A.) from an accredited college or university; or minimum of four years previous supervisory experience; or combination of education and experience combined.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Previous experience in Food & Beverage desired.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Must be proficient in Microsoft programs including but not limited to Outlook, Word, Excel and Publisher.
  • Excellent motivational, communication and customer service skills required.

 

 

SUPERVISORY RESPONSIBILITIES                                                    

This job has supervisory responsibilities.

 

  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Determines work procedures and expedites workflow.
  • Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

 

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

CERTIFICATES, LICENSES, REGISTRATIONS

For every year of employment, Employee must:

  1. Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
  2. Successfully complete and maintain certification in the Beverage Service Program (TIPS) as may be required for this position.
  3. Obtain and maintain proper Food Handler Certification.
  4. Be ServSafe Certified in accordance with WV Health Code Regulations.
  5. Possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

 

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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