Penn National Gaming, Inc.

IT Manager-Hollywood Casino York

Location US-PA-York
Job ID
Casino Property
Hollywood Casino York
Position Type
Regular Full-Time
Information Technology & Engineering


Work Happy


Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino at Penn National Race Course, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

**This Position is Pending Regulatory Approval**



The following and other duties may be assigned as necessary:


  • Responsible for directing the overall operations and staff of the IT department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
  • Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
  • Collaborate closely with the Corporate Information technology organization regarding cross functional governance, architecture, standards, etc.
  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of ACES Customer Service to all guests and team members.
  • Plan, develop, organize, implement, direct and evaluate the property's information and technology functions.
  • Translate the strategic logics and tactical business plans into operational plans and systems structures.
  • Manage the remote access process.
  • Evaluate and advise on the impact of long-range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property.
  • Participate in the development of design and implementation strategies to ensure property is kept abreast of technology trends within the industry in accordance with enterprise governance and architectural standards.
  • Participate in the development of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users.
  • Participate in the development of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards.
  • Ensure adequate processing and storage capacity for growing business demands based on customer volumes.
  • Continually reassess the competitiveness of all information assets against the relevant comparable companies, industries and markets.
  • Establish credibility throughout the property with management and the employees in order to be an effective listener and problem solver of information issues.
  • Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed information systems in accordance with enterprise governance and architectural standards
  • Coordinate the interdepartmental efforts relative to information systems throughout the property.
  • Provide technical advice and knowledge to executive team.
  • Manage the budget and other financial measures of the Information and Technology Department.
  • Regularly reassess systems mix, policies, procedures and personnel to ensure compliance with strategic logics and operational objectives.
  • Interview, select and train new team members.
  • Review, adjust and administer working schedules of team members.
  • Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive.
  • Effectively use, administer and manage rewards and recognition for team members.
  • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
  • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter.
  • Make determinations regarding types of materials, supplies, or tools to be used.
  • Supervise and manage attendance and time records of team members.
  • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.


  • Bachelor’s degree in computer science or management information systems.
  • Subject matter knowledge of Gaming Operations.
  • 2-3 years of demonstrated experience in the application of a wide range of systems preferred.
  • Familiarity with Governance and Information Security frameworks (PCI, NIST, SOX, Audit).
  • Minimum 1-3 years of project leadership or management experience.
  • Business management, systems management, project management, contract negotiation and administration, operating and capital budgeting skills.
  • Must be proficient in Microsoft applications
  • Ability to manage a team working in a high-pressure environment towards successful results for the property and company.
  • Administrative, P/L management, technical, problem solving and negotiation skills.
  • Strong verbal and written communication skills are required in order to communicate to all levels within the company and vendors.
  • Proven experience in handling user problems and vendor relationships.
  • Able to prioritize, direct and monitor multiple tasks and assignments.
  • Technical knowledge of the PC environment including hardware, operating system and networking.
  • Ability to analyze problems and apply logical/cost effective solutions.
  • Evaluate, recommend and implement proven technologies that apply to business strategies and system needs.
  • Planning and tactical deployment of objectives that provide effective and efficient operations and support for the property.
  • Strong organizational skills.


SUPERVISORY RESPONSIBILITIES                                             

This job has supervisory responsibilities.

  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regard to performance.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.


Equal Opportunity Employer


Work Happy


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