Penn National Gaming, Inc.

Site Reliability Engineer (Production Support)

Location US-PA-Philadelphia
Job ID
2021-80918
Casino Property
Penn Interactive Ventures - Philadelphia
Position Type
Regular Full-Time
Category
Information Technology & Engineering

Overview

Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun.  Through our partnership with Barstool Sports, we are hoping to continue to launch our online sportsbook and icasino across the US.  We are committed to helping our team members grow and succeed.  We believe that hiring talented individuals that love what they do will help us win!  

 

Penn Interactive is committed to cultivating a diverse and stimulating work environment to achieve extraordinary results. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make impacting change! We have a strong culture and a set of core values that we live by every single day, they are:

 

Willingness to succeed and win – always challenge the status quo and solve problems that have never been solved before

No ego zone; Be authentic – act with integrity and always be striving to help the team succeed

Lead with transparency – we will always be open and honest with our team and users

Extreme Ownership – learn from your mistakes so you can get back up and try again

Build the bench from within – we are a meritocracy. If you work hard then you will be rewarded

 

We are looking for a Production Support Engineer (PSE) to join our SRE team and work cross-functionally across engineering, while being at the front lines, tackling production issues and supporting our cloud environment to ensure all production processes run efficiently. We’re looking for excited individuals who want to be immersed in our AWS cloud environment, and believe in our focus on Availability, Reliability and Durability. 

Your daily responsibilities include

  • Being part of our on-call rotation to ensure the availability of our service.
  • Support the SRE team in the development of workflows, bug triage, roadmaps and multi-project updates.
  • Develop and maintain internal tools and services to monitor production jobs to ensure they execute as expected.
  • Proactively monitor application and infrastructure alerts and be able to react quickly.
  • Supoort automation around monitoring/alerting to improve mean time to acknowledge or help the stack self-heal
  • Identify weaknesses and support and dive into fixing them
  • Work closely with our vendors after incidents to help resolve and support escalation
  • Assist other teams as issues present themselves in either their code base or infrastructure

To be successful in this position it will require the following skill set

  • 2-4 years of experience working within production support, production support issues, and how to remediate in a timely manner
  • 2 years of linux experience and supporting container solutions using Docker, ECS, or Kubernetes (K8S)
  • 1+ years of AWS cloud experience
  • Strong experience with troubleshooting, triaging, and Incident reporting
  • Experience working with applications requiring compliance audits

 

 Gaming License

  • Must qualify for licenses and permits required by federal, state and local regulations.
  • Position requires licensing in applicable states that PI operates, which is subject to change.

Something to leave you with

Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our team members stay healthy and safe.  Some of our competitive benefits include:

 

  • Flexible paid time off options and holiday time
  • A multi-carrier marketplace that has a wide array of medical, dental, and vision insurance options
  • 401K saving & matching program
  • Collaborate and flexible working environments

 

#LI-BP1

#LI-Remote  

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