Penn National Gaming, Inc.

Player Svcs Attendant

Location US-PA-Washington
Job ID
2021-80814
Casino Property
The Meadows Casino Racetrack
Position Type
Regular Part-Time

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At The Meadows Casino, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and compatible duties as assigned. - Maintain strict confidentiality in all company matters.

To be successful in this position it will require the following skill set

- High School Diploma or equivalent required. - Previous customer service experience required; Player Services or related experience preferred. - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Ability to maintain a high level of confidentiality and professionalism. - Must have exceptional customer service and interpersonal skills. - Sales or Marketing background helpful. - Strong computer skills required; must be proficient in Microsoft Office applications. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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