Penn National Gaming, Inc.

Facilities Manager

Location US-KS-Kansas City
Job ID
Casino Property
Hollywood Casino at Kansas Speedway
Position Type
Regular Full-Time
Facilities & Marine



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino at Kansas Speedway, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
  • Responsible for directing overall Facilities operations to include interior and exterior maintenance of all buildings, grounds and mechanical systems and equipment to include utilities, refrigeration, HVAC, plumbing, electricity, natural gas as well as elevators, kitchen appliances and televisions.
  • Responsible for the planning, execution and management of day-to-day operations of current and future Construction/Engineering projects. Plan, direct, and coordinate activities of projects to ensure that goals or objectives are accomplished within prescribed time frame and funding parameters.
  • Review project proposals or plans to determine time frame, funding limitations, procedures for accomplishing project, and allotment of available resources to various phases of project.
  • Coordinate operational changes to ensure the least amount of internal/external customer disruption.
  • Confer with consultants, regulators, and operational areas to provide technical advice and to resolve problems.
  • Responsible for capital expenditure requests and operating budgets.
  • Ensure consistent high quality standards are maintained in areas of responsibility.
  • Management accountability for all facilities team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
  • Responsible for scheduling (planning, assigning and directing work) to meet business demands.
  • Responsible for ensuring optimal operations during all business hours
  • Acts as a role model to other employees and always presents oneself as a credit to company and encourages others to do the same.
  • Interview, select and train new team members.
  • Review, adjust and administer working schedules of team members.
  • Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
  • Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
  • Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination.
  • Address and manage complaints, grievances or concerns from team members.
  • Effectively use, administer and manage rewards and recognition for front line team members.
  • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
  • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
  • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
  • Develop, maintain and manage training programs.
  • Handle customer complaints and support all customer service programs.
  • Support, implement, administer and manage standards of excellence among team members.
  • Understand and adhere to regulatory, department and company policies and procedures.
  • Supervise and manage attendance and time records of team members.
  • Effectively manage departmental expenses.
  • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
  • Protect and preserve assets of the company.
  • Understand and adhere to all bargaining unit agreements.
  • Meet grooming and appearance requirements.
  • Meet attendance guidelines.
  • Comply with all reasonable requests made by management.

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.


  • Bachelor's degree from an accredited four-year college or university; or equivalent combination of education and experience
  • Three years progressively more challenging experience in facilities,  and/or project management
  • Must be proficient in Microsoft applications
  • Ability to understand and analyze Budget & P&L Statements
  • Managerial and critical thinking skills Excellent employee relations skills
  • Ability to respond appropriately in emergency situations
  • Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier



Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.



Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,

Possess ability to operate an adding machine and have basic computer skills.




Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



Employee must be able to qualify for licenses and permits required by federal, state and local regulations.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.


The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.


Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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