Penn National Gaming, Inc.

Entertainment Manager

Location US-WV-Charles Town
Job ID
2021-80704
Casino Property
Hollywood Casino at Charles Town Races
Position Type
Regular Full-Time
Category
Marketing & Entertainment

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • The Entertainment Manager is responsible for managing performances, events, artistes and entertainers. This includes all live entertainment, festivals, or partnership events.
  • Source, book, contract and execute all entertainment.
  • Oversee and maintain all property sound and light equipment.
  • Assist in executing marketing plans for all entertainment events.
  • Development of comprehensive marketing programs to promote the venue and entertainment schedule.
  • Coordinate co-op marketing opportunities with sponsors and partners.
  • Supervise A/V staff and vendors to ensure all technical needs are met for each show.
  • Coordinate all lodging, transportation, riders, and meals for performers.
  • Process contracts, tax forms, billing, and payments for all entertainment expenses.
  • Negotiate and finalize all riders for performers.
  • Create proforma and post event analysis for property executive team.
  • Manage all tracking and ticketing and comp ticket inventory.
  • Responsible for supervising and managing staff in the following areas of the Marketing Department:  entertainment, audio/ visual, box office.    Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in defined area.
  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. 
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.
  • Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
  • Maintains strict confidentiality in all departmental and company matters.
  • Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor’s degree (B.A./B.S.) from four-year college or university in entertainment management or marketing or related field; five years progressively more challenging leadership roles in entertainment, marketing, or operations; or equivalent combination of education and experience.
  • One – three years of entertainment booking/buying, and production required.
  • Experience with Ticketmaster systems preferred.
  • Technical proficiency in lighting, video, and audio systems.
  • Must have excellent verbal, written, and interpersonal skills.
  • Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook).
  • Strong client interface and presentation skills preferred.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have demonstrated ability to drive toward results.

SUPERVISORY RESPONSIBILITIES                                                    

This job will have supervisory responsibilities.

  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive performance feedback to employees.
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
  • Manages work procedures and expedites workflow.
  • Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

 

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

CERTIFICATES, LICENSES, REGISTRATIONS

For every year of employment, Employee must:

  1. Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
  2. Successfully complete and maintain certification in the Beverage Service Program (TIPS) as may be required for this position.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

 

Commitment and ability to work on flexible shifts and days off and long hours based on business demands of shows and property.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

 

Employee exposed to an environment containing unrestricted secondhand tobacco smoke, bright lights, and high sound volumes.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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