Penn National Gaming, Inc.

Security Lead

Location US-WV-Charles Town
Job ID
2021-80685
Casino Property
Hollywood Casino at Charles Town Races
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Respond to and mitigate calls for service on behalf of the Security Department.
  • Perform post and roving responsibilities (man secured entrances/exits, verify ID and proper credentials, conduct financial escorts, patrol the property, identify and correcting risk/safety issues, and provide customer service, etc.)
  • Complete incident reports (create formalized reports based on incidents impacting the business, gather and secure evidence, interview witnesses, obtain documentation, report findings to superiors and to other departments/agencies as required, etc.). 
  • Train Security Officers in department duties, functions, knowledge, policies, and procedures. 
  • Assist the Security Shift Manager and Security Assistant Shift Manager with scheduling, department paperwork, and administration duties.
  • Interacts with Security Officers on their assigned shifts to support service standards and expectations of the department.
  • Shall ensure the safety of customers, team members and others while on premises.
  • Reports to the Security management, any violations, acts or situations which are detrimental to the best interest of HCCTR.  
  • Assists in any internal or external investigations conducted by HCCTR or authorized local authorities
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
  • You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

  • Must have a High School diploma or GED.
  • 6 months leadership experience preferred.

SUPERVISORY RESPONSIBILITIES    

This job does not have supervisory responsibilities. 

LANGUAGE SKILLS  

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

CERTIFICATES, LICENSES, REGISTRATIONS 

Employee must be able to qualify for licenses and permits required by federal, state and local regulations. 

  • Must obtain a First Aid/AED certification.  
  • Must successfully complete C.A.R.E or TIPS training. 
  • Must be able to obtain valid and current West Virginia Lottery License.
  • Must be able to obtain valid and current West Virginia Racing License
  • Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. 

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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