Penn National Gaming, Inc.


Location US-NV-Henderson
Job ID
Casino Property
M Resort
Position Type
Food & Beverage



Don’t just work. Work Happy.


A career in gaming? At M Resort, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

MAJOR JOB DUTiES:  Duties include, but are not limited to the following:   - Provide quality customer service to both internal and external guests by specifically maintaining established quality standards for timely food delivery. - Demonstrate and practice the three steps of service to both external and internal guests: a warm, friendly greeting, anticipating and complying with guest needs and providing a sincere farewell by saying, “Thank you,” and “Good bye.” - Completes guest training to ensure understanding of the M Resort service standards. - Complies fully with all state and federal food and beverage laws and requirements. - Maintain quality service standards for friendliness, timeliness, presentation, sanitation, and safety. - Anticipate the needs of internal and external guests to deliver the expected quality of products and services. - Provides a safe working environment in accordance with OSHA standards and maintains a clean and organized accident-free work area. - Take ownership of a guest complaint and follows through until resolution is achieved. - Apologize and resolve guest issues by achieving instant guest satisfaction. - Resolve guest complains and ensures guest does not leave unhappy. - Provide for uncompromising levels of cleanliness. - Provide exceptionally friendly service by smiling and maintaining eye contact while “on stage” performing job. - Serves as an ambassador of the M Resort inside and outside of the work place. Always speaks positively, with no negative comments. - Answers guest inquiries promptly and accurately. - Escorts customers to desired location rather than just pointing out directions to another area of the casino. - Ensures proper usage of casino property to prevent damage of unnecessary wear and tear. Protects the assets of the casino. - Corrects and responds promptly to any errors in food or beverage orders. - Maintains the security and balance of the cash bank and returns the bank in good order to authorized personnel after work shift. - Reports any shortages to supervisor that happened during shift. Repays any shortages. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested.

To be successful in this position it will require the following skill set

EXPERiENCE:  Fast food, cash register and cash handling experience.   EDUCATiON:    None required   SKiLLS:   Ability to present self in a professional, pleasant, confident and well groomed manner.  Skill in establishing and maintaining effective working relationships with guests and staff.  Ability to perform basic math.  Full knowledge and understanding of company and department rules, policies and procedures.  Ability to read, write, and communicate verbally in English.                  CERTiFiCATE/LiCENSE: Clark County Health Card

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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