Penn National Gaming, Inc.

Surveillance Agent

Location US-CO-Black Hawk
Starting Salary
USD $16.00/Hr.
Job ID
2021-80557
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

Starting pay $16/hr. plus experiential increases

 

  • Adheres to established policies and procedures regarding guest service standards.
  • Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.
  • Maintains surveillance watch of designated area and activities; records any irregular activity as required.
  • Reports verbally and in writing any violations of Gaming Regulations or company policy and procedures, and any safety considerations to the appropriate supervisor or manager.
  • Reports and offers solutions for any area of vulnerability to loss from internal or external sources.
  • Maintains thorough knowledge of Gaming Regulations, company policy, and department procedures.
  • Maintains compliance with Surveillance Department procedures and company policy.
  • Works on special projects and investigations as assigned by supervisor.
  • Performs all other related and compatible duties as assigned.
  • Maintains strict confidentiality in all company matters.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent required.
  • Background in video or electronics strongly preferred; prior casino and support service experience a plus.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Thorough knowledge of casino games and operations preferred.
  • Thorough knowledge of casino cheating, scams, card counting, and player evaluations preferred.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Highly organized and detail-oriented.
  • Vision correctable to 20/20 with normal color acuity.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

Click HERE to see our Team Member BENEFITS.

 

Equal Opportunity Employer

 

Work Happy

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