Penn National Gaming, Inc.

App Activation Ambassador (Marketing Representative)

Location US-PA-Grantville
Job ID
Casino Property
Hollywood Casino at Penn National Race Course
Position Type
Regular Full-Time
Marketing & Entertainment



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino at Penn National Race Course, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

  • This position is responsible for supporting omnichannel app activations, casino promotions and events.
  • Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
  • Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.
  • Answers phone calls and proactively assists customers (internal and external) with their concerns
  • Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.
  • Accurately completes paperwork referring to lost or stolen patron articles.
  • Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.
  • Assists guests by directing them to appropriate areas and contact department for guest needs.
  • Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.




To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

  • High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must be proficient in Microsoft applications (Excel, Word, and Outlook).
  • Must have an outgoing, energetic and enthusiastic attitude.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must be comfortable initiating conversations and creating a fun environment with our guests.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.



Equal Opportunity Employer



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