Penn National Gaming, Inc.

F&B Outlet Supervisor

Location US-WV-Charles Town
Job ID
2021-80488
Casino Property
Hollywood Casino at Charles Town Races
Position Type
Regular Full-Time
Category
Food & Beverage

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Open Interview: Thursdays 3p-6p at the Casino! 
  • Starting Pay: $14.43
  • Schedule: 11pm-7am, off Wed. and Thurs. 
  • Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!
  • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
  • Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
  • Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
  • Responds to guest needs and reports problems to Manager.
  • Assists Manager with administrative duties, as assigned.
  • Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
  • Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.
  • Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
  • Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
  • You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.

To be successful in this position it will require the following skill set

  • High School Diploma or GED; or two years previous customer service experience; or combination of education and experience. Five years’ experience in Food & Beverage preferred, but not required.
  • Previous experience in Food & Beverage desired, but not required.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must be proficient in Microsoft Outlook programs.
  • Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

Apply/Email

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.