Penn National Gaming, Inc.

Entertainment Manager *Pending Regulatory Approval

Location US-PA-Grantville
Job ID
2021-80394
Casino Property
Hollywood Casino at Penn National Race Course
Position Type
Regular Full-Time
Category
Marketing & Entertainment

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino at Penn National Race Course, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Oversees all entertainment projects, events and audio-visual experience for Hollywood Casino at Penn National Race Course, Hollywood Casino York, and Hollywood Casino Morgantown. Responsible for developing innovative and state of the art motion graphics/video projects to enhance our guest entertainment experience. Sets high expectations to ensure a fun, exciting and unique entertaining experience.
  • Responsible for the management of all property entertainment for lounges, restaurants, special events, promotions, outside events, brand promotions and VIP events.
  • Creates strategic plans and calendar for entertainment, sporting events and promotions, managing the oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.
  • Source, book, contract and execute all on property entertainment.
  • Assist in the development of comprehensive marketing programs to promote the venues and entertainment schedule.
  • Coordinate co-op marketing opportunities, sponsorships and partnerships.
  • Ensure production and technical specifications are met and negotiate and arrange all rider requirements.
  • Conducts market research in all areas of entertainment, events, sports and media industry trends to develop and create programming.
  • Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.
  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Responsible for supervising and managing staff.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

  • Bachelor’s degree (B.A./B.S.) from four-year college or university in marketing, sports and event management, technology, or related field; five years progressively more challenging leadership roles in marketing or operations; or equivalent combination of education and experience. Experience in entertainment production, technical support, contracts, audio visual, booking and advancing talent and promoting entertainment through various channels of social media required.
  • Excellent multi-tasking and project management skills with strong attention to detail.
  • Must have excellent verbal, written, and interpersonal skills. Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook).
  • Strong client interface and presentation skills preferred.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have demonstrated ability to drive toward results.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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