Penn National Gaming, Inc.

Security Assistant Shift Manager

Location US-WV-Charles Town
Job ID
2021-80388
Casino Property
Hollywood Casino at Charles Town Races
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Enforce internal control policies and procedures
  • Enforce underage gambling and drinking laws
  • Maintains safety and inspection reports for the property.
  • Conduct regular security post inspections
  • Transfers Table Games fills and credits.
  • Prepare security incident reports and maintain security logs.
  • Reports guest and team member concerns and complaints to manager.
  • Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.
  • Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 High School Diploma or GED required.; or one to two years of casino Security, military, or police experience; or equivalent combination of education and experience.

  • Must be proficient in Microsoft applications.
  • Must have excellent organizational and communication skills.
  • Ability to write reports and business correspondence.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

 

SUPERVISORY RESPONSIBILITIES                                                     

This job may or may not have supervisory responsibilities.

 Manages work procedures and expedites workflow.

  • Provides coaching and counseling to team members.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

 

CERTIFICATES, LICENSES, REGISTRATIONS

For every year of employment, Employee must:

  1. Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
  2. Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
  3. Must obtain a First Aid/AED certification.
  4. Possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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