Penn National Gaming, Inc.

Security Supervisor

Location US-IL-Aurora
Job ID
2021-80373
Casino Property
Hollywood Casino Aurora
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Aurora, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Responsible for providing guidance and daily supervision to staff in the Security department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Enforces internal control policies and procedures. - Enforces underage gambling and drinking laws. - Maintains safety and inspection reports for the property. - Conducts regular Security post inspections. - Prepares Security incident reports and maintains Security logs. - Reports guest and team member concerns and complaints to manager. - Ensures Security team members adhere to uniform dress and grooming standards consistent with department and company policies. - interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

- High School Diploma or GED required; one to two years of Casino Security, Military, or Law Enforcement experience; or equivalent combination of education and experience. - Must be at least 21 years of age. - Must be proficient in Microsoft Office applications. - Must have excellent organizational and communication skills. - Ability to write reports and business correspondence. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Must possess a valid driver’s license. PHYSiCAL DEMANDS  While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.   The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.   WORK ENViRONMENT The noise level in the work environment is usually very loud.  Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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