Penn National Gaming, Inc.

Sales Assistant - $500 SIGN ON BONUS - Limited Time Only! 4/1 to 5/1

Location US-IN-Lawrenceburg
Job ID
Casino Property
Hollywood Casino Lawrenceburg
Position Type
Regular Full-Time



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Lawrenceburg, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Assists all members of the Sales team with on-going tasks and projects.
  • Provides training for Sales Greeters as needed. 
  • Assists Sales Greeters with creation of new Player’s Card accounts for bus patrons/groups.
  • Distributes complimentary gifts, if applicable. 
  • Performs Delphi Administrator roles and tasks.
  • Ensures complete accuracy of group data in Delphi Sales System. 
  • Ensures group data in LMS Property Management System is consistent with data in Delphi Sales System. 
  • Audits each component of each Sales Event to ensure accurate posting of all Banquet Event Orders. 
  • Works with Banquet team to ensure document accuracy. 
  • Posts contract negotiation; works with the group contact to ensure timely collection of all group deposits as outlined in each group contract. 
  • Ensures final group billing is completed within 72 hours of each group’s departure. 
  • Works with group contact on any outstanding balances owed post departure. 
  • Ensures final group payment is received in a timely manner. 
  • Ensures all group master accounts are in a “checked out” status of the LMS system within 72 hours of departure. 
  • Calls clients with focus on collections of past due balances. - Reports any groups not posting final payment within 7 business days from departure to the Hotel Manager.
  • Responsible for weekly and monthly reporting from Delphi Sales System and LMS Property Management System. 
  • Responsible for year-over-year and day-over-day group sales analysis and reporting. 
  • Works closely with Hotel, Sales, and Banquet staff when necessary to perform all necessary job duties. 
  • Responsible for resolving any group billing disputes in a timely manner. 
  • Responsible for reporting to the Director of Hotel Sales any process breakdowns resulting in lack of service or causing a reimbursement of revenues to the client.
  • Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
  • Performs duties in a safe manner; reports any potential safety hazards to management staff.
  • Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age. 
  • Associate degree (A.A.) or equivalent from two-year college or technical school preferred; High School Diploma or equivalent required; minimum two years of related experience and/or training; or equivalent combination of education and experience. 
  • Familiarity with marketing and advertising concepts preferred. 
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must possess excellent customer service and interpersonal skills. 
  • Must have strong computer skills with proficiency in Microsoft Office applications. 
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. 
  • Must have strong problem-solving, decision-making, project management, and organizational skills. 
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to make decisions within the scope of assigned authority. 
  • Must have the ability to work efficiently in a team-oriented environment.
  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
  • Ability to speak effectively before groups of customers or employees. 
  • Ability to tolerate second-hand smoke, noise, and bright lights. 
  • Ability to work at a fast pace in often crowded/noisy environment. 
  • Must meet professional appearance standards as prescribed by company policy. 
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed. 
  • Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. 
  • The employee must be able to lift and/or move up to 50 lbs.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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