Penn National Gaming, Inc.

Player Services Representative (Tipped Position)

Location US-WV-Charles Town
Job ID
Casino Property
Hollywood Casino at Charles Town Races
Position Type
Regular Full-Time
Hidden (8743)



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

To be successful in this position it will require the following skill set

  • Starting Pay: $12.00 plus Tips
  • Schedule: varies
  • Benefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!
  • Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.
  • Orders monies through exchange slips.
  • Verifies exchanges from other windows and receipt transactions for various cashiers.
  • Completes cash advances, cashes personal checks.
  • Perform marker related transactions including front money deposits and withdrawals.
  • Delivers exchanges to cashiers.
  • Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.
  • Issues Players Choice cards to new and existing guests efficiently and accurately.
  • Assists Players Choice members with redemption transactions.
  • Conforms to all rules and regulations of CTR / SARC Compliance.
  • Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.
  • Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change.
  • Prepares and reconciles cash banks and sales for all outlets.
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures behavior and appearance are in compliance with established standards.
  • Maintains complete confidentiality of all company information at all times.
  • Maintains a professional work environment with supervisors and staff
  • Adheres to regulatory, departmental and company policies.
  • Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
  • Participates in meetings and trainings as required.
  • Performs other duties as may be assigned by department and/or company management.
  • You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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