Penn National Gaming, Inc.

Casino Operations Manager

Location US-IL-Joliet
Job ID
Casino Property
Hollywood Casino Joliet
Position Type
Regular Full-Time
Casino Operations



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Joliet, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Your daily responsibilities include

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
  • Coaches, motivates, measures, and follows up on subordinates to deliver superior customer service and excellent guest interaction while ensuring compliance to departmental policies and procedures.
  • Projects a positive image of the company and the management team at all times.
  • Communicates effectively to all team members.  Keeps direct reports well-informed about issues and subjects pertinent to their jobs and/or operations of the property.
  • Projects a positive attitude at all times, demonstrating professionalism and leadership, while maintaining excellent customer and team member relations.
  • Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns.
  • Promotes a positive environment for all customers and team members to encourage a return visit of customers and achieve job satisfaction for all team members.
  • Complies with company policies, all state and federal regulations, and internal controls as relates to this position.
  • Ensures compliance with company policies, all state and federal regulations, and internal controls.
  • Provides direct supervision of all Table Games and Slot operations during an assigned shift.
  • Compiles the work schedules for personnel for all Slot areas and Table Games on assigned shift.
  • Recommends and approves changes in the department including hiring, promotion, demotion, and termination.  Approves regular vacations and leaves of absences.
  • Supervises the preparation and delivery of periodical reviews and appraisals in an accurate and timely manner.
  • Other duties as assigned.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.
  • Bachelor’s degree (B.A./B.S.) from four-year college or university; or three or more years of related experience with an understanding of Casino Operations from at least one discipline (Slots or Tables); or equivalent combination of education and experience.
  • Must have worked a minimum of five years at a Casino Operations supervisory/managerial level.
  • Must understand and speak the English language.  


While performing the duties of this job, the team member is regularly required to talk and hear.  The team member frequently is required to stand and walk.  The team member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The team member must occasionally lift and/or move up to 50 pounds.  The team member requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance, color vision, peripheral vision, depth perception, and ability to adjust focus, with the most common visual functions being those of near vision and depth perception.  The team member may be required to travel up and down stairs.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.


Equal Opportunity Employer



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