Penn National Gaming, Inc.

VP Operations

Location US-MA-Plainville
Job ID
Casino Property
Plainridge Park Casino
Position Type
Regular Full-Time
Casino Operations


Don’t just work. Work Happy.   A career in gaming? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. Plainridge Park Casino parent company is Penn National Gaming which has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest and at Plainridge Park Casino you can deliver this. An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for fostering a fun environment.
  • Responsible for being a gracious host to all guests and co-workers.
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events.
  • Exercise direct operational control over management of gaming activities, to include, slots, table games and poker, consistent with state regulations and company policies.
  • Participate with the Executive Management Team in developing strategic and tactical operating plans to support property objectives.
  • Accountable to maximize daily revenue and effectively manage costs, labor and cash control.
  • Works closely with gaming management team and other department leaders to ensure all aspects of gaming operations for the property including staffing, repair and maintenance, game operations, optimization, cleanliness, organization, service timing, quality product, cash handling and administrative responsibilities are operating efficiently and effectively.
  • Develop and manage departmental expense and capital budgets to support operational objectives.
  • Support, maintain integrity, and comply with company policies and procedures, state and federal regulations, and rules and regulations of the Massachusetts Casino Control Commission.
  • Direct the selection, purchase/lease, placement and utilization of all gaming devices to ensure achievement of operational and financial objectives.
  • Develop and implement operational policies and procedures that are consistent with state gaming rules and regulations and Internal Controls.
  • Supervise Management and Supervisory staff to ensure optimum operating efficiencies, quality guest experience and appropriate staffing of casino.
  • Oversees the effective recruitment, selection, training, recognition, coaching, separation and other human resources related issues
  • Enthusiastically supports, actively promotes and demonstrates superior guest service in accordance with department and company standards and follows-up/reviews all guest comments/complaints.
  • Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts
  • Maintains complete confidentiality of all company information at all times

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude.
  • Must enjoy hosting others.
  • Must be comfortable initiating conversations and creating a fun environment with our guests.
  • Bachelor’s degree from an accredited four-year college or university, or equivalent combination of education experience in Casino Operations. MBA preferred. 
  • A minimum of ten years comparable casino gaming experience with progressive responsibilities; or equivalent combination of education and experience
  • Must be a minimum of 21 years of age
  • Previous department management level experience in table and slot operations required. 
  • Must be proficient in Microsoft applications (Excel, Access, Word)
  • Excellent communication skills (both written and oral)
  • Ability to: read, analyze, interpret and comprehend technical procedures, state regulations, technical journals, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals
  • Effective at presenting information and responding to questions and/or concerns from management, staff, customers, public groups, regulatory agencies, and/or boards of directors
  • Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner 
  • Must demonstrate leadership and fairness in dealing with customers and employees; and possess the ability to instill a sense of pride and personal responsibility in staff
  • Ability to interpret and apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Thorough knowledge of gaming and technical operations
  • Must demonstrate leadership and fairness in dealing with customers and employees; and possess the ability to instill a sense of pride and personal responsibility in staff
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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