Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun. Through our partnership with Barstool Sports, we are hoping to continue to launch our online sportsbook and icasino across the US. We are committed to helping our team members grow and succeed. We believe that hiring talented individuals that love what they do will help us win!
To help us continue our growth and realize our greatest successes, we are now looking for an experienced contact center leader to join our team as the Barstool Sportsbook & Casino Player Experience Manager/Customer Service Manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Player Experience Manager directly manages the Player Experience Team Leaders and indirectly oversees the Player Experience Specialists. The Player Experience Manager is expected to carry out the general management responsibilities associated with directly (and in-directly) leading large groups of employees—which includes but is not limited to—communicating departmental information and updates, ensuring compliance to company policies and procedures, leading and facilitating meetings, managing payroll, managing productivity and performance, managing employee relations issues and making decisions daily that directly impact our business.
Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our team members stay healthy and safe. Some of our competitive benefits include: