Penn National Gaming, Inc.

Route Tech Service Manager - Effingham

Location US-IL-Effingham
Job ID
Casino Property
Prairie State Gaming
Position Type
Regular Full-Time
Marketing & Entertainment



Don’t just work. Work Happy.


A career in gaming? At Prairie State Gaming, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

We are looking for an experienced individual to manage a route office for our company. Our ideal candidate is experienced with managing a group of 5-20 employees and is capable of supporting, coaching and developing each employee while creating and maintaining a positive working atmosphere.  The ideal candidate is an individual who is able to communicate well with senior management and licensing regulators.  This position will be accountable for all operational processes, maintaining existing business relationships as well as developing new business.   This position is expected to travel (local, driving) 4-5 days per week to customer locations. in addition, this individual will be responsible for setting goals to improve business (revenue).  Applicants with a current Terminal Handler License will receive first consideration.  Our company offers assistance with the application process for new employees who are not currently licensed through the illinois Gaming Board.  


Daily Operational Processes include (but not limited to):

  • Monitoring revenue performance
  • Secure agreements with new locations
  • Monitor Cash Order requests
  • Managing and motivating route team
  • Review Payroll for all Route employees
  • Custodial responsibility over all Company equipment and vehicles
  • Coordinate and oversee appointments with iGB

To be successful in this position it will require the following skill set


  • A minimum of 5 years of experience as a manager of a service oriented/dispatch type operation.


Technical skills:

  • Minimum of 2 years of experience in coin-op amusement, ATM and/or video gaming terminal business.
  • Minimum of 2 years of sales experience that includes developing and maintaining customer relationships
  • Capable of communicating sales / marketing strategies to staff and customers.


Experience in general management duties, including but not limited to:

  • Financial operations and process, monitoring revenue reports
  • Basic human resource management functions
  • Team leadership and development
  • Meeting deadlines
  • Current illinois Terminal Handler or Technician license or must be able to become licensed by the illinois Gaming Board within 90 days of start date.
  • Must be a problem solver and have a strong moral character
  • Strong computer, smart phone, Excel/Word, and internet skills are required.
  • Willingness to relocate within illinois, if necessary.
  • Must submit to an independent background investigation including but not limited to criminal, driving and financial history.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.


Equal Opportunity Employer



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.