Penn National Gaming, Inc.

Casino Services Supervisor

Location US-CO-Black Hawk
Starting Salary
USD $23.95/Hr.
Job ID
2021-79988
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Full-Time
Category
Accounting & Finance

Overview

   Work Happy

 

    Don’t just work. Work Happy.  

A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   An individual could be successful if they possess the following.

Your daily responsibilities include

Starting pay $23.95/hr. plus experiential increases

 

  • Responsible for providing guidance and daily supervision to staff in the department; supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. 
  • esponsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs; ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Assists in acquisition of new players through the continuous promotion of the “mychoice” card program and the special benefits of card membership.
  • Reports any Marketing issues to manager.
  • Responds to guest inquiries and reports issues to manager for guest recovery.
  • Responsible for ensuring compliance with all regulatory policies and procedures within area of accountability; reports potential issues to management.
  • Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
  • Maintains strict confidentiality in all departmental and company matters.
  • Performs all other related and compatible duties as assigned.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent required, Bachelor’s degree preferred; or one to two years of customer service-related experience; or equivalent combination of education and experience.
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
  • Must have excellent verbal and written communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must possess strong customer service and interpersonal skills.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have basic math skills, including the ability to add, subtract, multiply, and divide.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to work a flexible schedule, including nights, weekends, holidays, and overtime as needed.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

Click HERE to see our Team Member BENEFITS.

 

Equal Opportunity Employer

 

Work Happy

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